We ship orders in recycled
shipping boxes whenever possible and
use recycled paper filler.
Costs for
order shipped within the United
States
We have a low STANDARD shipping fee
of $4.67 + 0.67 for each additional
item.
We have a low PRIORITY shipping fee
of $7.82 + 0.82 for each additional
item.
We have a low NEXT DAY shipping fee
of $21.49 + 1.49 for each additional item (Shipping
Cutoff is 3:30 EST)
Costs
for orders shipped to AK,
AS, GU, HI, PR, VI, APO, AE, AA, FPO
We have a low shipping fee
of $7.67 + 0.67 for each
item.
Costs for orders shipped
to Canada
We have STANDARD GROUND (5-15 Business Days) shipping fee
of $8.72 + 0.72 for each
additional item.
We have PRIORITY AIR (1-3 Business
Days) shipping fee
of $22.24 + 2.37 for each additional item.
 | Please Note: We ship
Standard orders to Canada
via the US Postal Service and
delivery can take 1-3 weeks.
Standard Heavy Items will ship
UPS Ground. Priority shipments are sent via UPS
Expedited or FedEx International
Priority Air Service (Brokerage
Fees Included) which has a
2-3 day delivery time to most
locations in Canada, additional
time may be required on remote
locations. |
| Heavy Items:
Canadian Orders may require
additional shipping depending on
weight and ship-to location, in
those cases, the customer will
be contacted by email before
shipping - this is typical with
large label printers. If
the additional shipping is not
authorized - the order will be
cancelled. |
| Customer is responsible for
HST (GST) or other fees.
|
Orders will be shipped UPS if
requested and fees will be billed to
the receiver - also, we can ship on
3rd party UPS or FedEx accounts when
requested. You can request
this when checking out by entering
the account number and the service
level desired in the comment section
of your order. You will
receive a refund for the shipping
paid less a $5 handling fee.
Orders shipped on 3rd party accounts
may ship the next business day.
Costs for orders shipped
to other International Locations
We have STANDARD (5-15
Business Days) shipping available
for select countries. Shipping
rates vary and can be calculated by
entering your shipping information,
selecting International shipping and
clicking "Apply". If your
country is not found in the
drop-down list of countries, we do
not ship to your location.
| Heavy Items:
Canadian Orders may require
additional shipping depending on
weight and ship-to location, in
those cases, the customer will
be contacted by email before
shipping - this is typical with
label printers and larger paper
label rolls. If
the additional shipping is not
authorized - the order will be
cancelled. |
Same-Day Shipping
All in-stock orders placed
before 3:30 PM Eastern Time Monday
through Friday ship that same day.
Orders ordered after 3:30 PM EST
will ship on the next business day -
this includes Next Day Orders.
Third Party Shipping
We can ship on 3rd party UPS or
FedEx accounts when requested.
You can request this when checking
out by entering the account number
and the service level desired in the
comment section of your order.
You will receive a refund for the
shipping paid less a $5 handling
fee. Orders shipped on 3rd
party accounts may ship the next
business day.
How Will Your Order Ship:
Our standard shipping
option varies based on the weight of
your order. Orders will ship
via either
USPS,
UPS
or
FedEx
depending on the weight of the
order and if it's shipping to a
business or residential address.
Delivery Times
Generally, orders will
arrive within the timeframes cited
below:
| USPS Standard Shipping: 3-5
business days |
| USPS Priority Shipping: 1-3
business days |
| UPS Ground - 2 to 5 business
days |
| Next Day Service is shipped
Next Day Air Saver. |
Backorders
We strive to have all items
in stock. However, there may be
times when an item you ordered is on
backorder and in this unusual event
you will be notified ASAP.
If your order does contain a
backordered item, we will not ship
your order until all items are in
stock. Unless notified separately,
most backordered items are expected
in stock within a few business days.
Signature Upon Delivery
For your protection, orders
that ship via FedEx or UPS may
require a signature upon delivery.
Both companies employ a "drivers'
discretion" policy as to requiring a
signature. FedEx and UPS will make
three (3) delivery attempts before
returning the package to
PtouchDirect.
Package Tracking Numbers
/ Delivery Confirmation
Once your order ships, we will send
you a Shipment Notification via
email that evening. This notice will
include the tracking or delivery
confirmation number of your package
and a link directing you to the
carrier's website. Please allow up
to one (1) business day for your
tracking number to be uploaded into
the carrier’s system.
International Orders
PtouchDirect only ships to
the US, its territories, US
military / diplomatic addresses and
Canada.
| Heavy Items:
International Orders
over 4 lbs may require
additional shipping, in
those cases, the customer will
be contacted by email before
shipping - this is typical with
large label printers. If
the additional shipping is not
authorized - the order will be
cancelled. |
U.S.
Territories, and Military / Diplo
Addresses
Priority Mail Shipping is
the only option for orders shipping
to US territories (NONCONUS), and
military addresses (APO/FPO/AE). UPS and
FedEx cannot deliver to these
addresses.
|
