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Shipping Information

At PtouchDirect.com we’re upfront about when your order will ship and how much it will cost. In fact, you’ll only pay $4.67 + $0.67 for additional each item!  AND we never tack on any additional charges, like handling fees.

Most importantly, though, we ship SAME DAY!

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We ship orders in recycled shipping boxes whenever possible and use recycled paper filler.

Costs for order shipped within the United States
We have a low STANDARD shipping fee of $4.67 + 0.67 for each additional item.
We have a low PRIORITY shipping fee of $7.82 + 0.82 for each additional item.
We have Standard NEXT DAY shipping available and it's calculated by weight and zip code. (Shipping Cutoff is 3:30 EST)

Costs for orders shipped to AK, AS, GU, HI, PR, VI, APO, AE, AA, FPO
We have a low shipping fee of $7.67 + 0.67 for each item.

Costs for orders shipped to Canada
We have STANDARD GROUND (5-15 Business Days) shipping calculated by weight and postal code.
We have PRIORITY AIR (1-3 Business Days) shipping calculated by weight and postal code.

  • Please Note: We ship Standard orders to Canada via the US Postal Service and delivery can take 1-3 weeks.  Standard Heavy Items will ship UPS Ground.  Priority shipments are sent via UPS Expedited or FedEx International Priority Air Service (Brokerage Fees Included) which has a 2-3 day delivery time to most locations in Canada, additional time may be required on remote locations.
  • Heavy Items: Canadian Orders may require additional shipping depending on weight and ship-to location, in those cases, the customer will be contacted by email before shipping - this is typical with large label printers.  If the additional shipping is not authorized - the order will be cancelled.
  • Customer is responsible for HST (GST) or other fees.
  • Cancelled Orders: If your order has shipped and is refused or cancelled, the customer is responsible for return postage charged by UPS or the Postal Service, depending on how the item was shipped. 

Orders will be shipped UPS if requested and fees will be billed to the receiver - also, we can ship on 3rd party UPS or FedEx accounts when requested.  You can request this when checking out by entering the account number and the service level desired in the comment section of your order.  You will receive a refund for the shipping paid less a $5 handling fee.  Orders shipped on 3rd party accounts may ship the next business day.

Costs for orders shipped to other International Locations
We have STANDARD (5-15 Business Days) shipping available for select countries.  Shipping rates vary and can be calculated by entering your shipping information, selecting International shipping and clicking "Apply".  If your country is not found in the drop-down list of countries, we do not ship to your location.

  • Heavy Items: Canadian Orders may require additional shipping depending on weight and ship-to location, in those cases, the customer will be contacted by email before shipping - this is typical with label printers and larger paper label rolls.  If the additional shipping is not authorized - the order will be cancelled.

Same-Day Shipping
All in-stock orders placed before 3:30 PM Eastern Time Monday through Friday ship that same day.  Orders ordered after 3:30 PM EST will ship on the next business day - this includes Next Day Orders.

Third Party Shipping
We can ship on 3rd party UPS or FedEx accounts when requested.  You can request this when checking out by entering the account number and the service level desired in the comment section of your order.  You will receive a refund for the shipping paid less a $5 handling fee.  Orders shipped on 3rd party accounts may ship the next business day.

How Will Your Order Ship:
Our standard shipping option varies based on the weight of your order.  Orders will ship via either USPS, UPS or FedEx depending on the weight of the order and if it's shipping to a business or residential address.

Delivery Times
Generally, orders will arrive within the timeframes cited below:

  • USPS Standard Shipping: 3-5 business days
  • USPS Priority Shipping: 1-3 business days
  • UPS Ground - 2 to 5 business days
  • Next Day Service is shipped Next Day Air Saver.

Backorders
We strive to have all items in stock. However, there may be times when an item you ordered is on backorder and in this unusual event you will be notified ASAP.

If your order does contain a backordered item, we will not ship your order until all items are in stock. Unless notified separately, most backordered items are expected in stock within a few business days.

Signature Upon Delivery
For your protection, orders that ship via FedEx or UPS may require a signature upon delivery. Both companies employ a "drivers' discretion" policy as to requiring a signature. FedEx and UPS will make three (3) delivery attempts before returning the package to PtouchDirect.

Package Tracking Numbers / Delivery Confirmation
Once your order ships, we will send you a Shipment Notification via email that evening. This notice will include the tracking or delivery confirmation number of your package and a link directing you to the carrier's website. Please allow up to one (1) business day for your tracking number to be uploaded into the carrier’s system.

International Orders
PtouchDirect only ships to the US, its territories, US military / diplomatic addresses and Canada.

  • Heavy Items: International Orders over 4 lbs may require additional shipping, in those cases, the customer will be contacted by email before shipping - this is typical with large label printers.  If the additional shipping is not authorized - the order will be cancelled.

U.S. Territories, and Military / Diplo Addresses
Priority Mail Shipping is the only option for orders shipping to US territories (NONCONUS), and military addresses (APO/FPO/AE). UPS and FedEx cannot deliver to these addresses.