At PtouchDirect.com we’re upfront about when your order will ship and how much it will cost. In fact, you’ll only pay $3.67 + $0.67 (or lower based on weight) for additional each item! AND we never tack on any additional charges, like handling fees.
Most importantly, though, we ship SAME DAY!
We ship orders in recycled shipping boxes whenever possible and use recycled paper filler.
Costs for order shipped within the United States
We have a low STANDARD shipping fee of $3.67 + 0.67 for each additional item.
We have a low First Class Mail shipping fee based on weight and destination zip code (not available to all areas).
We have a low PRIORITY shipping based on weight and destination zip code.
We have a low UPS Ground shipping fee based on weight and destination zip code.
We have Standard NEXT DAY shipping available and it's calculated by weight and zip code. (Shipping Cutoff is 3:30 EST)
Costs for orders shipped to AK, AS, GU, HI, PR, VI, APO, AE, AA, FPO
We have a low shipping fee of $7.67 + 0.67 for each item.
Costs for orders shipped to Canada
We have STANDARD GROUND (5-15 Business Days) shipping calculated by weight and postal code.
We have PRIORITY AIR (1-3 Business Days) shipping calculated by weight and postal code.
Orders will be shipped UPS if requested and fees will be billed to the receiver - also, we can ship on 3rd party UPS or FedEx accounts when requested. You can request this when checking out by entering the account number and the service level desired in the comment section of your order. You will receive a refund for the shipping paid less a $5 handling fee. Orders shipped on 3rd party accounts may ship the next business day.
Costs for orders shipped to other International Locations
We have STANDARD (5-15 Business Days) shipping available for select countries. Shipping rates vary and can be calculated by entering your shipping information, selecting International shipping and clicking "Apply". If your country is not found in the drop-down list of countries, we do not ship to your location.
All in-stock orders placed before 3:30 PM Eastern Time Monday through Friday ship that same day. Orders ordered after 3:30 PM EST will ship on the next business day - this includes Next Day Orders.
Third Party Shipping
We can ship on 3rd party UPS or FedEx accounts when requested. You can request this when checking out by entering the account number and the service level desired in the comment section of your order. You will receive a refund for the shipping paid less a $5 handling fee. Orders shipped on 3rd party accounts may ship the next business day.
How Will Your Order Ship:
Our standard shipping option varies based on the weight of your order. Orders will ship via either USPS, UPS or FedEx depending on the weight of the order and if it's shipping to a business or residential address.
Generally, orders will arrive within the timeframes cited below:
We strive to have all items in stock. However, there may be times when an item you ordered is on backorder and in this unusual event you will be notified ASAP.
If your order does contain a backordered item, we will not ship your order until all items are in stock. Unless notified separately, most backordered items are expected in stock within a few business days.
Signature Upon Delivery
For your protection, orders that ship via FedEx or UPS may require a signature upon delivery. Both companies employ a "drivers' discretion" policy as to requiring a signature. FedEx and UPS will make three (3) delivery attempts before returning the package to PtouchDirect.
Package Tracking Numbers / Delivery Confirmation
Once your order ships, we will send you a Shipment Notification via email that evening. This notice will include the tracking or delivery confirmation number of your package and a link directing you to the carrier's website. Please allow up to one (1) business day for your tracking number to be uploaded into the carrier’s system.
PtouchDirect only ships to the US, its territories, US military / diplomatic addresses and Canada.
U.S. Territories, and Military / Diplo Addresses
Priority Mail Shipping is the only option for orders shipping to US territories (NONCONUS), and military addresses (APO/FPO/AE). UPS and FedEx cannot deliver to these addresses.