Shipping Information

At PtouchDirect.com we’re upfront about when your order will ship and how much it will cost. In fact, you'll see any and all charges in your shopping cart before you checkout! AND we never tack on any additional charges, like handling fees!

Same Day Shipping

All in-stock orders placed before 3:00 PM Eastern Time Monday through Friday ship that same day. Orders ordered after 3:00 PM EST will ship on the next business day - this includes Next Day & 2nd Day Orders.

Shipping Costs

Costs for orders shipped within the United States

FREE Shipping for label tape orders over $49 in the continental USA Only!
   *This excludes orders containing label printers, DK Rolls and Dymo LW labels.

We have a low STANDARD shipping fees starting under $5.00 and all other services are calculated by weight and destination zip code.

Costs for orders shipped to AK, AS, GU, HI, PR, VI, APO, AE, AA, FPO

First Class or Priority shipping rates based on weight and destination zip code.

Delivery Times

The delivery time for your order vary depending on your selected shipping method. Generally, most orders will arrive within the time-frame below:

Next Day: 1 Business Day
Second Day: 1-2 Business Days
Priority Mail: 1-3 Business Days
Standard/Ground Shipping: 3 to 6 Business Days

Canadian Shipments

IMPORTANT NOTE: Duties and Taxes are NOT included in delivery cost and are the customer's responsibility upon delivery.  By placing your order you agree to these terms, duties not paid will be billed to the credit card used for purchase along with a 8% service fee.  Refused shipments will be refunded less actual delivery costs, which may include return shipping.

We have STANDARD GROUND (5-15 Business Days) shipping calculated by weight and postal code.
We have PRIORITY AIR (2-4 Business Days) shipping calculated by weight and postal code.

Please Note: We ship Standard Ground orders to Canada via the US Postal Service and delivery can take 1-3 weeks. Standard Heavy Items will ship UPS or FedEx Ground. Priority shipments are sent via UPS Expedited or FedEx International Priority Air Service which includes Brokerage Fees and has a 1-3 day delivery time to most locations in Canada, additional time may be required on remote locations.

Heavy Items: Canadian Orders may require additional shipping depending on weight and ship-to location, in those cases, the customer will be contacted by email before shipping - this is typical with large label printers. If the additional shipping is not authorized - the order will be cancelled.
Customer is responsible for HST (GST) or other fees.

Cancelled Orders: If your order has shipped and is refused or cancelled, the customer is responsible for return postage charged by UPS or the Postal Service, depending on how the item was shipped.  Orders will be shipped UPS if requested and fees will be billed to the receiver - also, we can ship on 3rd party UPS or FedEx accounts when requested. You can request this when checking out by entering the account number and the service level desired in the comment section of your order. You will receive a refund for the shipping paid less a $5 handling fee. Orders shipped on 3rd party accounts may ship the next business day.

Costs for orders shipped to other International Locations
We have STANDARD (5-15 Business Days) shipping available for select countries. Shipping rates vary and can be calculated by entering your shipping information, selecting International shipping and clicking "Apply". If your country is not found in the drop-down list of countries, we do not ship to your location.

Other International Locations

IMPORTANT NOTE: Duties and Taxes are NOT included in delivery cost and are the customer's responsibility upon delivery.  By placing your order you agree to these terms, duties not paid will be billed to the credit card used for purchase along with a 8% service fee.  Refused shipments will be refunded less actual delivery costs, which may include return shipping.

We have STANDARD (6-20 Business Days) shipping calculated by weight and postal code.
We have INTERNATIONAL PRIORITY (2-5 Business Days) shipping calculated by weight and postal code.

Shipping rates vary and can be calculated by entering your shipping information, selecting International shipping and clicking "Apply". If your country is not found in the drop-down list of countries, we do not ship to your location.

Please Note: We ship Standard orders to via the US Postal Service and delivery can take 1-4 weeks. Priority shipments are sent via UPS Expedited or FedEx International Priority Air Service which includes Brokerage Fees and has a 2-5 day delivery time to most locations Worldwide, additional time may be required on more remote locations.

Heavy Items: International Orders may require additional shipping depending on weight and ship-to location, in those cases, the customer will be contacted by email before shipping - this is typical with large label printers. If the additional shipping is not authorized - the order will be cancelled.
Customer is responsible for Duty & Taxes on all shipments.

Cancelled Orders: If your order has shipped and is refused or cancelled, the customer is responsible for return postage charged by UPS or the Postal Service, depending on how the item was shipped.  Orders will be shipped UPS if requested and fees will be billed to the receiver - also, we can ship on 3rd party UPS or FedEx accounts when requested. You can request this when checking out by entering the account number and the service level desired in the comment section of your order. You will receive a refund for the shipping paid less a $5 handling fee. Orders shipped on 3rd party accounts may ship the next business day.

Third Party Shipping

We can ship on 3rd party UPS or FedEx accounts when requested. You can request this when checking out by entering the account number and the service level desired in the comment section of your order. You will receive a refund for the shipping paid less a $5 handling fee. Orders shipped on 3rd party accounts may ship the next business day.

Backorders

We strive to have all items in stock. However, there may be times when an item you ordered is on backorder and in this unusual event you will be notified ASAP.

If your order does contain a backordered item, we will not ship your order until all items are in stock. Unless notified separately, most backordered items are expected in stock within a few business days.

Package Tracking & Delivery

Once your order ships, we'll send you a Shipment Confirmation email that evening. This email includes your tracking (or delivery confirmation) number and a link to the carrier's tracking page.

Please allow up to one (1) business day for tracking information to appear in the carrier's system.

Shipping Carriers

Orders are shipped via FedEx, UPS, or USPS.

Once your package has been accepted by the carrier:

  • PtouchDirect has no control over shipping times or delivery.
  • The shipping address cannot be changed after the order has shipped.
  • Please verify your shipping address carefully before completing checkout.

If a package is returned to us because of an incorrect address, refusal, or because it was undeliverable:

  • Shipping charges must be paid again before the order can be reshipped.
  • Replacement products will not be shipped until the original package has been returned to and received by PtouchDirect.

If Your Tracking Shows "Delivered" but You Can't Find Your Package

Before contacting us, we recommend the following:

  • Verify the shipping address shown on your order.
  • Look for a delivery attempt notice.
  • Check around your home or business, including porches, garages, side doors, and other common delivery locations.
  • Ask family members, neighbors, or coworkers if they accepted the package.
  • Check your mailbox or community mail area.
  • Wait up to 48 hours. In some cases, particularly with USPS, packages may be marked as delivered before they actually arrive.

Missing Package Assistance

USPS Shipments
Please contact USPS at 1-800-222-1811 or your local Post Office using your tracking number.

FedEx or UPS Shipments
Please contact PtouchDirect and we'll be happy to initiate a package trace with the carrier.

Lost or Stolen Packages

PtouchDirect is not responsible for packages that the carrier confirms were successfully delivered to the shipping address provided with your order.

If you are concerned about a package being left unattended, please request Signature Confirmation by adding a note in the Comments section during checkout. Additional carrier fees may apply.

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