Shipping Information

At PtouchDirect.com we’re upfront about when your order will ship and how much it will cost. In fact, you'll see any and all charges in your shopping cart before you checkout! AND we never tack on any additional charges, like handling fees!


Same Day Shipping

All in-stock orders placed before 3:00 PM Eastern Time Monday through Friday ship that same day. Orders ordered after 3:00 PM EST will ship on the next business day - this includes Next Day & 2nd Day Orders.


Shipping Costs

Costs for order shipped within the United States

We have a low STANDARD shipping fee as low as $3.47 and all other services are calculated by weight and destination zip code.

Costs for orders shipped to AK, AS, GU, HI, PR, VI, APO, AE, AA, FPO

First Class or Priority shipping rates based on weight and destination zip code.


Delivery Times

The delivery time for your order vary depending on your selected shipping method. Generally, most orders will arrive within the time-frame below:

Next Day: 1 Business Day
Second Day: 1-2 Business Days
Priority Mail: 1-3 Business Days
Standard/Ground Shipping: 3 to 6 Business Days


Costs for orders shipped to Canada

We have STANDARD GROUND (5-15 Business Days) shipping calculated by weight and postal code.
We have PRIORITY AIR (1-3 Business Days) shipping calculated by weight and postal code.

Please Note: We ship Standard orders to Canada via the US Postal Service and delivery can take 1-3 weeks. Standard Heavy Items will ship UPS Ground. Priority shipments are sent via UPS Expedited or FedEx International Priority Air Service (Brokerage Fees Included) which has a 2-3 day delivery time to most locations in Canada, additional time may be required on remote locations.

Heavy Items: Canadian Orders may require additional shipping depending on weight and ship-to location, in those cases, the customer will be contacted by email before shipping - this is typical with large label printers. If the additional shipping is not authorized - the order will be cancelled.
Customer is responsible for HST (GST) or other fees.

Cancelled Orders: If your order has shipped and is refused or cancelled, the customer is responsible for return postage charged by UPS or the Postal Service, depending on how the item was shipped.  Orders will be shipped UPS if requested and fees will be billed to the receiver - also, we can ship on 3rd party UPS or FedEx accounts when requested. You can request this when checking out by entering the account number and the service level desired in the comment section of your order. You will receive a refund for the shipping paid less a $5 handling fee. Orders shipped on 3rd party accounts may ship the next business day.

Costs for orders shipped to other International Locations
We have STANDARD (5-15 Business Days) shipping available for select countries. Shipping rates vary and can be calculated by entering your shipping information, selecting International shipping and clicking "Apply". If your country is not found in the drop-down list of countries, we do not ship to your location.


 Third Party Shipping

We can ship on 3rd party UPS or FedEx accounts when requested. You can request this when checking out by entering the account number and the service level desired in the comment section of your order. You will receive a refund for the shipping paid less a $5 handling fee. Orders shipped on 3rd party accounts may ship the next business day.


Backorders

We strive to have all items in stock. However, there may be times when an item you ordered is on backorder and in this unusual event you will be notified ASAP.

If your order does contain a backordered item, we will not ship your order until all items are in stock. Unless notified separately, most backordered items are expected in stock within a few business days.


Package Tracking Numbers / Delivery Confirmation

Once your order ships, we will send you a Shipment Notification via email that evening. This notice will include the tracking or delivery confirmation number of your package and a link directing you to the carrier's website. Please allow up to one (1) business day for your tracking number to be uploaded into the carrier’s system.